Tell Us How We're Doing
Good support depends on honest feedback. Whether it’s a compliment, a concern, or something you think we could do better, we want to hear it. We believe that support should feel safe, respectful, and genuinely helpful.
Whether you have a compliment, a suggestion, or a concern, we’re here to listen — and to improve.
Ways You Can Share
You can:
Fill out the form
Email us at: [email protected]
Talk to your support worker or coordinator
Ask for help completing the form
Submit anonymously — just note we won’t be able to reply if you do
What Happens Next?
If it’s a complaint:
You’ll get an acknowledgment within 2 business days
We’ll review the issue, and work with you toward a respectful outcome
You’ll be updated throughout the process
If it’s feedback or a compliment:
We’ll send a thank you (if contact details are provided)
We’ll use it to improve or celebrate what’s working
Important: If you submit anonymously, we won’t be able to follow up — but we’ll still take it seriously.
External Options
You can also make a complaint to:
NDIS Commission – 1800 035 544 or ndiscommission.gov.au
Human Rights Commission
Office of the Australian Information Commissioner
We’ll support you if you want help reaching out to these services.
Thank You
Your voice helps us create support that’s safer, more
compassionate, and genuinely helpful.
We're grateful for your time.
Melbourne-based NDIS provider serving the inner and northern suburbs. Consistent support workers, careful matching, and a team that stays involved.
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